Subscriber Management Built for WISP Operators
Oker Cloud unifies CRM, RADIUS authentication, billing, and customer communications into one platform. Manage your entire subscriber lifecycle from sign-up to support, whether you operate one tower or fifty.
Subscriber Ops
Complete lifecycle management from provisioning to support
Billing
Automated invoicing, payments, and revenue tracking
RADIUS
Cloud or Edge deployment for network authentication
Salespoints
In-person sales and support at any location
One Platform, Complete Visibility
Oker Cloud unifies subscriber management, network authentication, billing, and customer communications into a single operational system. The CRM sits at the center, connecting every aspect of your subscriber relationships to the tools that serve them.
- Centralized subscriber records with complete history
- Real-time synchronization across all modules
- Role-based access for teams and locations
- API-first architecture for custom integrations
RADIUS Integration
Authenticate and authorize subscribers with enterprise-grade RADIUS infrastructure. Choose the deployment model that fits your network: Cloud RADIUS for managed simplicity or Edge RADIUS for on-premises control.
Cloud RADIUS
Fully managed RADIUS authentication hosted in our infrastructure. No servers to maintain, automatic failover, and seamless scaling as your subscriber base grows.
Edge RADIUS
On-premises RADIUS deployment that runs within your network. Local authentication reduces latency for time-sensitive requests while maintaining full integration with the Oker Cloud platform.
- Standards-compliant RADIUS protocol support
- Bandwidth and session management policies
- Automatic subscriber provisioning and deprovisioning
- Detailed authentication logs and analytics
Basic CRM Features
Manage your entire subscriber lifecycle from a single interface. Track customer information, service history, billing status, and support interactions without switching between systems.
- Complete subscriber profiles with contact and service details
- Service plan management and billing cycle tracking
- Support ticket tracking and resolution history
- Custom fields for operator-specific data
Customer Communication Channels
Reach your subscribers through integrated email and SMS channels. Automate billing notifications, service updates, and support communications while maintaining a complete history of every interaction.
- Automated billing and payment reminders
- Service outage and maintenance notifications
- Bulk messaging for announcements and promotions
- Per-subscriber communication history and preferences
Salespoints
Extend your subscriber management to physical locations and field teams. Salespoints provides a streamlined interface for in-person customer interactions, from new sign-ups to payment collection and plan changes.
- Point-of-sale interface for subscriber transactions
- New subscriber registration with instant provisioning
- Payment collection and receipt generation
- Multi-location support with centralized reporting
Other Features
Beyond the core modules, Oker Cloud includes essential tools for day-to-day operations. Inventory tracking, financial reporting, and analytics give you visibility into every aspect of your business.
- Equipment and inventory management
- Financial reporting and revenue analytics
- Subscriber usage and growth metrics
- Audit logs for compliance and troubleshooting
Frequently Asked Questions
Common questions about Oker Cloud, RADIUS deployment options, and platform capabilities.
What is Oker Cloud and who is it for?
Oker Cloud is a comprehensive subscriber management platform built specifically for WISP (Wireless Internet Service Provider) and UISP operators. It serves network operators, ISP decision-makers, and teams who need to manage subscribers, billing, network authentication, and customer relationships from a single unified system.
What is the difference between Cloud RADIUS and Edge RADIUS?
Cloud RADIUS is our fully managed, hosted RADIUS authentication service that requires no on-premises infrastructure. Edge RADIUS is our on-premises deployment option that runs within your network, providing the same authentication capabilities with local control and reduced latency for time-sensitive authentication requests. Both options integrate seamlessly with the Oker Cloud platform.
How does Salespoints fit into the Oker Cloud platform?
Salespoints is the in-person customer interaction surface of the Oker Cloud platform. It enables your field teams and retail locations to handle subscriber sign-ups, payments, plan changes, and support inquiries directly. Salespoints shares the same subscriber data and billing logic as the core platform, ensuring consistency across all customer touchpoints.
What communication channels does Oker Cloud support?
Oker Cloud currently supports email and SMS as primary customer communication channels. These are integrated directly into the platform for automated notifications, billing reminders, service updates, and support communications. All communication history is tracked within each subscriber's profile.
Can Oker Cloud scale with my network as it grows?
Yes, Oker Cloud is designed to support operators at various stages of growth. The platform handles everything from subscriber management and billing to RADIUS authentication and multi-location salespoints. As your subscriber base expands, the system scales with you without requiring infrastructure changes on your end when using Cloud RADIUS, or with predictable scaling when using Edge RADIUS.
How does the CRM integrate with network operations?
The CRM is the operational core of Oker Cloud. Subscriber records are directly linked to RADIUS authentication, billing cycles, service plans, and communication history. When a subscriber's status changes, it automatically reflects across authentication, billing, and support systems. This eliminates data silos and manual synchronization between disparate tools.
Ready to Streamline Your Subscriber Operations?
See how Oker Cloud can unify your CRM, RADIUS authentication, billing, and customer communications. Book a demo to explore the platform with our team.